Shipping policy
Shipping Policy
Order processing
Orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day. You will receive a confirmation email with tracking once your order has shipped.
Domestic shipping (Australia)
We ship Australia-wide via Australia Post.
- Standard: 3–7 business days · Free over $100
- Express: 1–3 business days
Delivery times are estimates from dispatch, not guarantees, and may vary with location and postal delays.
International shipping
We ship worldwide via Australia Post.
- Estimated delivery: 7–21 business days depending on destination
- Cost: calculated at checkout based on destination and weight
Customs, duties & taxes (international)
Import duties, taxes, and customs fees are not included and are the responsibility of the customer. These are set by your local customs authority and are outside our control. We are not liable for delays caused by customs processing.
Tracking
A tracking number is emailed once your order is dispatched. Please allow 24–48 hours for tracking to update.
Incorrect address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Re-delivery may incur additional postage.
Lost or delayed parcels
If your order hasn't arrived within the estimated timeframe, contact us at hello@thelavendercloset.com and we'll help trace it with the carrier. Please note delays caused by the carrier or customs are beyond our control.
Risk and title
Once we hand your order to the carrier, responsibility for the parcel passes to you, in line with our Terms of Service.
Contact
Lavender Closet · hello@thelavendercloset.com