Refund policy
Refund & Returns Policy
All sales are final
Due to the intimate and hygienic nature of our products, Lavender Closet does not offer refunds, returns, or exchanges for change of mind. This includes incorrect size, wrong colour choice, or an item no longer suiting your needs. Please choose carefully and review our size chart before ordering.
The only exception: a problem with your order
We will provide a replacement or refund only if the item you receive is:
- The wrong item (not what you ordered), or
- Faulty or damaged on arrival, or
- Not as described on our website.
How to make a claim
Contact us within 7 days of delivery at hello@thelavendercloset.com with your order number, proof of purchase, and clear photos of the issue. Please do not send anything back before contacting us. Once assessed and approved, we will arrange a replacement or refund and cover reasonable return shipping where required.
Hygiene notice
For health and hygiene reasons, intimate items cannot be returned or exchanged once delivered, unless faulty or incorrect.
Your consumer rights
Nothing in this policy limits any rights you may have under the consumer laws of your country. Australian customers retain their full rights under the Australian Consumer Law, including a remedy for goods that are faulty, unsafe, or not as described. Customers in other regions may have additional local rights, which continue to apply alongside this policy.
International orders
Shipping times, customs duties, and import taxes are the responsibility of the customer. We are not liable for delays caused by customs or local postal services.
Contact
Lavender Closet · hello@thelavendercloset